Terms and Conditions

Welcome to VyavasayMitra: Your One-Stop Business Solution

Thank you for choosing VyavasayMitra, a trusted platform operated by C&Y EXPERT SOLUTIONS PRIVATE LIMITED since 2019. Our mission is to simplify your business journey by connecting you with expert Chartered Accountants and other professionals for services like company registration, tax compliance, and intellectual property management. These Terms and Conditions outline the legal framework for using VyavasayMitra.com, ensuring a transparent and fair relationship with our users. By accessing our platform, you agree to these terms, crafted to comply with Indian laws and policies. For any questions, contact us at info@vyavasaymitra.com during our business hours (Monday–Friday, 10:00 AM to 6:00 PM). Let’s build your business success together!

1. Introduction and Acceptance of Terms

VyavasayMitra.com, operated by C&Y EXPERT SOLUTIONS PRIVATE LIMITED, is a third-party aggregator platform designed to streamline business compliance and growth by connecting users with qualified Chartered Accountants (CAs), Company Secretaries, and other professionals. Our comprehensive service offerings include private limited company registration, GST return filing, income tax audits, trademark registration, payroll management, and more, catering to startups, SMEs, and large enterprises across India. These Terms and Conditions (“Agreement”) govern your access to and use of our website, mobile applications, and related services, including our proprietary platform for secure document management and real-time tracking.

By accessing or using VyavasayMitra.com, you confirm that:

• You are at least 18 years old and legally competent to enter into binding contracts under the Indian Contract Act, 1872.
• You have read, understood, and agree to be bound by these Terms and Conditions, alongside our Privacy Policy, which details how we handle your data.
• You will comply with all applicable Indian laws, including the Companies Act, 2013, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
• You acknowledge that VyavasayMitra is a facilitator, not a professional services firm, and we do not provide direct legal, financial, or accounting advice.

If you disagree with any part of this Agreement, please refrain from using our platform. Your use of our platform signifies your commitment to a lawful and respectful engagement with our services.

2. Our Role as a Facilitator

VyavasayMitra operates as an intermediary platform, connecting users with independent professionals (“Advisors”) such as Chartered Accountants, Company Secretaries, and other experts. Our services facilitate communication for a wide range of business needs, including but not limited to:

• Business Setup: Private Limited Company, LLP, OPC, Partnership Firm, and Section 8 Company registration.
• Tax Compliance: GST registration, GST return filing, income tax return (ITR) filing, tax audits, and TDS return filing.
• Intellectual Property: Trademark search, registration, objection handling, copyright, and patent services.
• Financial Management: Accounting, bookkeeping, payroll management, financial statement preparation, and virtual CFO services.
• Compliance and Certifications: Startup India registration, FSSAI license, ISO certification, and NGO compliance.

Our role is to:

• Match you with Advisors based on your specific requirements, such as location, expertise, or service type.
• Provide secure tools for document uploads, progress tracking, and communication.
• Offer informational resources, such as FAQs, guides, and blogs, to educate users about compliance processes.

VyavasayMitra does not:

• Provide professional advice directly or act as an agent of Advisors.
• Guarantee the formation of a professional-client relationship or the completion of services.
• Endorse or warrant the quality, accuracy, or outcome of services provided by Advisors.

For example, if you engage a CA for GST return filing, VyavasayMitra facilitates the connection, but the CA’s service agreement and performance are independent of us. You are responsible for reviewing the Advisor’s qualifications, terms, and suitability before proceeding. This structure ensures transparency and compliance avoiding misleading claims about service outcomes.

3. User Eligibility and Responsibilities

To use VyavasayMitra.com, you must meet the following eligibility criteria:

• Be at least 18 years old and legally capable of entering into contracts under Indian law.
• Provide accurate, complete, and up-to-date information during registration, service requests, or document submissions.
• Comply with all applicable laws, including those related to taxation (e.g., Income Tax Act, 1961), business registration (e.g., Companies Act, 2013), and intellectual property (e.g., Trademarks Act, 1999).
• Ensure you have the authority to act on behalf of any business or entity you represent.

As a user, you agree to:

• Use the platform for lawful purposes, such as registering a business, filing taxes, or securing intellectual property rights.
• Provide truthful and accurate information when submitting documents, such as PAN, Aadhaar, or financial statements, for services like tax audits or company incorporation.
• Review and agree to the terms and conditions of any Advisor you engage through our platform.
• Maintain the confidentiality of your account credentials and prevent unauthorized access.
• Notify us immediately at info@vyavasaymitra.com if you suspect any security breaches or unauthorized account activity.

You are solely responsible for:

• Evaluating the integrity, qualifications, and performance of Advisors. For instance, before engaging a CA for a tax audit, verify their ICAI registration and experience.
• Ensuring the accuracy of information provided to Advisors, as errors may impact service outcomes.
• Resolving disputes directly with Advisors, as VyavasayMitra does not mediate agreements or service delivery.

4. Platform Usage Guidelines

VyavasayMitra.com is designed to provide a seamless, secure, and user-friendly experience. To maintain a professional and lawful environment, you agree to adhere to the following guidelines:

4.1 Account Registration and Management

Certain services, such as booking an income tax audit or applying for a digital signature certificate, require you to create an account. During registration:

• Provide accurate details, including your name, email, phone number, and business information.
• Update your account information promptly if it changes, such as a new business address or contact number.
• Do not share your account credentials with others or allow multiple users to access a single account.

You are responsible for all activities conducted through your account. For example, if you book a GST registration service, ensure only authorized individuals access your account to track progress. If you suspect unauthorized access, notify us immediately at info@vyavasaymitra.com. Unauthorized account sharing may lead to suspension or termination.

4.2 Document Creation and Usage

Our platform may generate documents for services like company incorporation, trademark applications, or partnership deeds based on user-provided information. These documents are subject to:

• A limited, non-exclusive, non-transferable license for your personal or authorized business use. For example, a partnership deed generated for your firm can be used for registration but not resold.
• Prohibition on resale, redistribution, modification, or reverse-engineering without our express written consent.
• Compliance with Indian intellectual property laws, such as the Copyright Act, 1957, and Trademarks Act, 1999.

For instance, if you use our platform to generate a memorandum of association for a private limited company, you may submit it to the Ministry of Corporate Affairs (MCA) but cannot distribute it commercially without permission. Violations may result in legal action for copyright infringement.

4.3 Prohibited Activities

To ensure a safe and respectful platform, you agree not to engage in the following activities:

• Using offensive, discriminatory, or inappropriate language in communications, reviews, or submissions.
• Posting content that promotes illegal activities, violence, or harm to individuals or groups, such as instructions for tax evasion.
• Infringing on intellectual property rights, such as copying our service descriptions or templates without permission.
• Engaging in spamming, phishing, or sending unsolicited communications, such as mass emails promoting unrelated services.
• Attempting to hack, reverse-engineer, or disrupt our platform’s functionality.
• Using automated tools (e.g., bots, spiders) to scrape, copy, or monitor content without prior written permission.
• Posting defamatory, obscene, or harassing content that violates Indian laws, such as the Information Technology Act, 2000.
• Interfering with our services by posting advertisements or links to competing platforms.

Violations may result in:

• Immediate removal of offending content.
• Temporary or permanent suspension of your account.
• Reporting to law enforcement or regulatory authorities, including sharing relevant user data (e.g., IP addresses, usage history).
• Legal action for damages caused by your actions.

For example, posting a review with abusive language about a CA’s service may lead to its removal and a warning to your account. Repeated violations may result in account termination.

5. Intellectual Property Rights

All content on VyavasayMitra.com, including but not limited to text, logos, graphics, software, service descriptions, FAQs, blogs, and templates, is the property of C&Y EXPERT SOLUTIONS PRIVATE LIMITED or its licensors. This content is protected by Indian intellectual property laws, including:

• Copyright Act, 1957: Protects original content, such as website text and document templates.
• Trademarks Act, 1999: Protects our brand name, logo, and tagline (“One Stop Business Solution”).
• Patents Act, 1970: Protects any proprietary technology developed for our platform, such as the LEDGERS system.

You are granted a limited, non-exclusive, non-transferable license to access and use our content for personal or authorized business purposes, such as downloading a generated document for company registration. You may not:

• Copy, reproduce, distribute, or transmit our content without express permission.
• Modify, reverse-engineer, or create derivative works from our materials.
• Use our content for commercial exploitation beyond the scope of our services, such as reselling templates.
• Remove or obscure our copyright or trademark notices.

For example, you may use our platform to generate a balance sheet for your business but cannot reproduce it for sale or distribution without our consent. Violations may lead to legal action, including claims for damages under the Copyright Act, 1957.

By submitting content to our platform (e.g., reviews, feedback, or documents), you grant VyavasayMitra a perpetual, royalty-free, non-exclusive license to use, reproduce, adapt, publish, and distribute this content for operational purposes, such as:

• Improving our services (e.g., using feedback to enhance our platform).
• Resolving disputes or addressing grievances.
• Displaying reviews to inform other users, subject to our content moderation policies.

We will not intentionally disclose sensitive information, such as financial documents or personal details, to third parties without your consent, except as required by law (e.g., under court orders). However, you should exercise caution when sharing confidential details online, as discussed in the next section.

6. Confidentiality and Data Security

VyavasayMitra is committed to protecting your data through industry-standard encryption, secure servers, and protocols, particularly on our platform for document uploads and tracking. We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard your information. However, the internet carries inherent risks, and we cannot guarantee absolute security due to external factors, such as cyberattacks or third-party breaches.

To protect your data:

• Avoid sharing sensitive information (e.g., PAN, Aadhaar, bank details) in general communications, such as emails or public sections of our platform.
• Use our secure platform for document uploads, such as financial statements for tax audits or incorporation documents.
• Provide specific information only after engaging an Advisor directly, via secure channels like phone or encrypted email.
• Review our Privacy Policy for detailed information on data collection, storage, usage, and sharing.

For example, when uploading bank statements for an income tax audit, use our encrypted upload feature rather than unsecured email to minimize risks. VyavasayMitra is not liable for:

• Unauthorized access to your information due to external breaches, such as hacking of third-party servers.
• User errors, such as sharing credentials or uploading sensitive data to public sections.
• Actions by Advisors or third parties who misuse information shared directly with them.

We encourage Advisors to refrain from requesting sensitive information through our platform’s general communication channels. If you suspect a data breach or unauthorized access, contact us immediately at info@vyavasaymitra.com.

7. Disclaimer of Warranties

VyavasayMitra provides its platform and services on an “as is” and “as available” basis, in accordance with Indian law and policies. While we strive to deliver a reliable, accurate, and user-friendly experience, we do not warrant that:

• The platform will be uninterrupted, error-free, or free from viruses or harmful components.
• Services will meet your specific expectations or requirements, such as guaranteed approval for company registration.
• Information provided, such as FAQs, blogs, or service descriptions, is complete, accurate, or up-to-date due to evolving laws and regulations.

We do not provide professional advice directly and are not responsible for:

• The accuracy, quality, or outcome of services provided by Advisors. For example, if a CA makes an error in your GST return filing, your recourse is with the CA, not VyavasayMitra.
• The qualifications, licensing, or performance of Advisors. Users must independently verify an Advisor’s ICAI registration or other credentials.
• Losses or damages resulting from reliance on information provided on our platform, such as FAQs about GST compliance.

8. Limitation of Liability

To the fullest extent permitted by Indian law, VyavasayMitra, its affiliates, officers, directors, employees, and agents shall not be liable for:

• Direct, indirect, incidental, special, or consequential damages arising from your use of our platform or services, including loss of profits, data, or business opportunities.
• Losses due to system failures, data breaches, or interruptions beyond our control, such as internet outages, server downtimes, or government portal issues (e.g., MCA or GST portal).
• Errors, omissions, or unsatisfactory services provided by Advisors or third parties engaged through our platform.

For example:

• If a delay in trademark registration occurs due to government processing times, VyavasayMitra is not liable for any resulting losses.
• If an Advisor fails to submit your ITR on time, your recourse is with the Advisor, not VyavasayMitra.

Our liability is limited to the professional fees paid for our facilitation services, subject to our refund policy outlined below. This limitation ensures we can continue offering affordable and accessible services.

9. Indemnification

You agree to indemnify, defend, and hold harmless VyavasayMitra, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms and Conditions, such as unauthorized use of our content.
• Misuse of our platform, such as posting defamatory reviews or attempting to hack the our system.
• Disputes with Advisors or third parties engaged through our platform, such as disagreements over service quality.
• Infringement of intellectual property rights, such as copying our templates for commercial use without permission.
• Violations of Indian laws, such as submitting false documents for GST registration.

This indemnification includes any costs incurred due to your actions, such as legal fees from defending a claim caused by your misuse of our document generation tools. VyavasayMitra reserves the right to assume control of any matter subject to indemnification, at our expense, and you agree not to settle any matter without our written consent.

10. Cancellation and Refund Policy

We are committed to delivering exceptional services, but we understand that cancellations or refunds may be necessary. Refunds are considered only for the professional fees component of our services under the following circumstances:

• Cancellation Before Service Initiation: If you cancel a service (e.g., ITR filing, company registration) before work begins, you may request a refund by emailing info@vyavasaymitra.com with your ticket details.
• Delays Due to Our Error: If we fail to deliver within the agreed timeframe due to our oversight (e.g., delayed assignment of a CA for GST filing), you may be eligible for a refund.
• Unsatisfactory Facilitation: If our platform’s facilitation services (e.g., connecting you with a CA) are unsatisfactory, notify us within 7 days of service completion.

To request a refund:

1. Email info@vyavasaymitra.com with your ticket number, service details, and reason for the request.
2. Our Senior Management will review the request within 5 business days, ensuring a fair and transparent process.
3. If approved, provide bank details (account number and IFSC code) for processing.
4. Refunds take 48-72 working hours to initiate after receiving your details.

We are not liable for delays or issues caused by external factors, including but not limited to:

• Government holidays or processing delays (e.g., MCA portal downtime for company registration).
• Acts of God, such as earthquakes, floods, or pandemics.
• Internet or power disruptions, cyberattacks, or technical failures.
• Delays by Advisors or third parties, such as a CA’s failure to submit documents on time.

Refunds exclude government fees (e.g., MCA fees for company incorporation), third-party charges, or costs incurred by Advisors. Our refund decisions are final and binding, ensuring compliance by avoiding misleading refund guarantees.

11. Third-Party Content and Links

VyavasayMitra.com may include links to third-party websites, such as:

• Government portals (e.g., MCA for company registration, GST portal for tax filings).
• Payment gateways for secure transactions.
• External resources, such as blogs or guides on compliance.

We are not responsible for:

• The accuracy, legality, or reliability of third-party content.
• Errors, omissions, or outdated information on linked websites.
• Actions or services provided by third parties accessed through our platform.

For example, if you access the MCA portal through our platform and encounter an error, VyavasayMitra is not liable for the portal’s performance. Similarly, user-generated content, such as reviews or comments about a CA’s service, reflects the opinions of individual users, not VyavasayMitra. We reserve the right to remove offensive, defamatory, or inappropriate content but do not endorse or verify its accuracy.

12. User Conduct and Community Standards

To foster a respectful and professional environment, you agree to adhere to the following community standards:

• Communicate respectfully with Advisors, our team, and other users, avoiding offensive or discriminatory language.
• Avoid posting content that is obscene, defamatory, or promotes illegal activities, such as tax evasion or fraud.
• Refrain from using our platform for unauthorized commercial purposes, such as advertising competing services.
• Do not attempt to bypass security measures, hack, or disrupt our platform’s functionality.
• Comply with Indian laws, including the Information Technology Act, 2000, and Consumer Protection Act, 2019.

Violations may result in:

• Immediate removal of offending content, such as a review with abusive language.
• Temporary or permanent suspension of your account.
• Reporting to law enforcement or regulatory authorities, including sharing relevant user data (e.g., email, IP address, usage history).
• Legal action for damages caused by your actions, such as intellectual property infringement.

For instance, posting a review with false claims about a CA’s service may lead to its removal and a warning to your account. Repeated violations may result in account termination.

13. Modifications to Services and Terms

VyavasayMitra reserves the right to:

• Modify, suspend, or discontinue any service or feature (e.g., website updates, new service offerings) with or without notice.
• Update these Terms and Conditions to reflect changes in our operations, legal requirements, or industry standards.

Significant changes will be communicated via email, website banners, or in-app notifications. Continued use of our platform after updates constitutes acceptance of the new terms. We recommend checking this page periodically to stay informed.

14. Arbitration and Governing Law

Any disputes arising from this Agreement or your use of VyavasayMitra.com will be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in Delhi, India, on an individual basis. Arbitration will be conducted by a single arbitrator appointed mutually by both parties, ensuring a fair and efficient process. The courts of Delhi shall have exclusive jurisdiction over any legal disputes not subject to arbitration, in accordance with Indian law.

This Agreement is governed by the laws of India, including:

• Indian Contract Act, 1872: Governs the formation and enforcement of this Agreement.
• Information Technology Act, 2000: Regulates online transactions and data security.
• Consumer Protection Act, 2019: Ensures fair practices and user rights.

15. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remaining provisions will remain valid and enforceable. This ensures the Agreement remains effective even if specific clauses are deemed invalid, maintaining our commitment.

16. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns:

To file a grievance:

1. Email info@vyavasaymitra.com with details of your issue and supporting documents.
2. Our Grievance Officer will acknowledge receipt within 48 hours.
3. Our Grievance Officer will acknowledge receipt within 48 hours.

For example, if you’re dissatisfied with the facilitation of a trademark registration, contact our Grievance Officer for prompt resolution.

17. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and VyavasayMitra regarding the use of our platform and services. This Agreement supersedes any prior agreements, communications, or understandings, whether written or oral, related to the subject matter. By using VyavasayMitra.com, you acknowledge that you have read, understood, and agree to be bound by these terms, ensuring clarity and compliance.

18. Feedback and Suggestions

We value your feedback to enhance our platform and services. If you have suggestions, ideas, or concerns, please email us at info@vyavasaymitra.com. For example, if you find our document upload process cumbersome, share your thoughts, and we’ll consider improvements for future updates. Your input helps us serve businesses across India more effectively, aligning with our commitment.

19. Compliance with Google Ads Policies

VyavasayMitra is committed to complying with Google Ads policies to ensure our platform remains eligible for advertising. This includes:

• Providing accurate and transparent information about our services, such as clear descriptions of our role as a facilitator.
• Avoiding misleading claims or guarantees, such as promising specific outcomes for services like company registration or tax audits.
• Ensuring content is lawful, non-offensive, and user-focused, promoting trust and reliability.

Our Terms and Conditions are crafted to align with these policies, ensuring our platform remains authoritative and trustworthy for users and advertisers.

20. Termination of Access

VyavasayMitra reserves the right to terminate or suspend your access to the platform, without prior notice, if:

• You violate these Terms and Conditions, such as engaging in prohibited activities.
• Your actions harm other users, Advisors, or our platform’s integrity, such as posting defamatory content.
• We suspect fraudulent or illegal activity associated with your account, such as submitting false documents.

Upon termination, we may delete your account data, including uploaded documents and service history, and bar further access to our services. You will be notified of the reason for termination, if feasible, via email. For example, if you attempt to hack our platform, your account may be terminated immediately to protect our systems and users.

21. Force Majeure

VyavasayMitra is not liable for delays or failures in performance due to events beyond our reasonable control, including:

• Natural disasters, such as earthquakes, floods, or pandemics.
• Government actions, such as holidays or portal downtimes (e.g., MCA or GST portal).
• Technical failures, such as internet outages, cyberattacks, or server issues.
• Acts of war, terrorism, or civil unrest.

For example, if a GST filing is delayed due to a government portal outage, we will work to resolve the issue promptly but are not responsible for the delay.

22. User Content and Reviews

Users may post reviews, comments, or other content on our platform, such as feedback on a CA’s service for ITR filing. You agree that:

• Your content must be accurate, lawful, and respectful, avoiding defamatory or offensive language.
• VyavasayMitra is not responsible for the accuracy, legality, or reliability of user-generated content.
• We may remove content that violates our standards or is deemed inappropriate, such as reviews with abusive language.

For instance, a review praising a CA’s efficiency in tax audit preparation is welcome, but a review with false or harmful claims will be removed. We moderate content to maintain a professional environment.

23. Accessibility and Availability

We strive to make VyavasayMitra.com accessible 24/7, but we may conduct maintenance or experience outages. We are not liable for:

• Temporary unavailability due to scheduled maintenance, which will be communicated via email or website announcements when possible.
• Disruptions caused by external factors, such as internet outages, server failures, or cyberattacks.

For example, if our platform is temporarily unavailable due to a server upgrade, we will restore access as quickly as possible but are not liable for any inconvenience caused.

24. Conflict Checks

Advisors engaged through our platform may not perform conflict-of-interest checks before responding to your service request, as these require detailed information (e.g., your identity, business affiliations) that is typically shared after direct engagement. You are responsible for discussing potential conflicts with your Advisor before proceeding with services like tax audits or trademark objections.

25. Linking to VyavasayMitra.com

You may link to the homepage of VyavasayMitra.com, provided you:

• Do not remove or obscure any portion of the homepage, such as through framing.
• Discontinue linking if requested by VyavasayMitra.
• Ensure the link complies with Indian laws and does not imply unauthorized endorsement.

For example, a blog linking to our homepage to discuss GST compliance is acceptable, but framing our content to appear as your own is prohibited.

26. Advertisers and Sponsors

VyavasayMitra.com may include advertisements or sponsored content. Advertisers and sponsors are responsible for ensuring their content is accurate, lawful, and compliant with Indian regulations, such as the Advertising Standards Council of India (ASCI) guidelines. We are not liable for any errors, inaccuracies, or illegalities in their materials.

27. Errors and Corrections

We strive to maintain an error-free platform but do not warrant that:

• The platform is free of viruses, bugs, or harmful components.
• All defects or errors will be corrected.
• Features or functionality will remain unchanged.

We may make improvements or changes to our platform at any time, such as updating the system or adding new services, without prior notice.

28. Contacting VyavasayMitra

For general inquiries, support, or feedback, reach out to us at:

• Email: info@vyavasaymitra.com
• Business Hours: Monday–Friday, 10:00 AM to 6:00 PM
• Address: Unit No.809, 8th floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034

For grievances, contact our Grievance Officer as outlined in Section 16. We aim to respond to inquiries within 24-48 hours, ensuring a user-focused experience.

29. Miscellaneous

• No Agency Relationship: No agency, partnership, or employment relationship is created between you and VyavasayMitra through your use of our platform.
• No Waiver: Our failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other rights.
• Assignment: You may not assign or transfer your rights under this Agreement without our prior written consent. VyavasayMitra may assign its rights to affiliates or successors.

Thank you for trusting VyavasayMitra as your partner in business success. We are committed to helping you navigate compliance, growth, and intellectual property needs with ease, transparency, and confidence. Let’s build your business future together!