Refund Policy

Your Satisfaction, Our Commitment at VyavasayMitra

Welcome to VyavasayMitra, your trusted partner for business solutions since 2019, operated by C&Y EXPERT SOLUTIONS PRIVATE LIMITED, located at Unit No. 809, 8th Floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034. As a third-party aggregator, we connect you with expert Chartered Accountants and professionals for services like LLP registration, tax audits, and copyright registration. Our Refund Policy governs refunds for services purchased on VyavasayMitra.com, ensuring clarity, fairness, and compliance with Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.

By using our platform, you agree to this Refund Policy, which is part of our Terms and Conditions, available at VyavasayMitra.com. For inquiries or refund requests, contact us at info@vyavasaymitra.com during our business hours (Monday–Friday, 10:00 AM to 6:00 PM). We are committed to ensuring your satisfaction and supporting your business needs with trust and reliability.

1. Purpose and Scope of the Refund Policy

This Refund Policy outlines the conditions under which you may request a refund for services purchased from VyavasayMitra, such as GST registration, income tax return filing, or trademark search. It applies to all services facilitated through our platform, including those provided by independent Advisors (e.g., Chartered Accountants, Company Secretaries). Our goal is to deliver high-quality services as per the agreed specifications and timelines, but we understand that issues may arise requiring refunds. This policy ensures a transparent and fair process, protecting your rights as a consumer while aligning with Indian e-commerce regulations.

We aim to process refunds promptly and fairly, focusing only on the professional fees component of our services, as government fees (e.g., MCA fees for company registration) and third-party charges are non-refundable. By clearly defining refund eligibility, we uphold our commitment to trustworthiness and user satisfaction, ensuring compliance with legal and advertising guidelines.

2. Refund Eligibility Criteria

Refunds are considered only for the professional fees paid to VyavasayMitra for our facilitation services, subject to the following conditions:

2.1 Clear Deficiency in Service

A refund may be requested if there is a verifiable deficiency in our facilitation services, such as:

• Failure to assign a qualified Advisor (e.g., a Chartered Accountant) for your service within the agreed timeline.
• Errors in document preparation caused by our platform, such as incorrect details in a partnership deed.
• Non-delivery of a promised service, like failure to initiate a trademark search due to our oversight.

For example, if we fail to connect you with a CA for GST return filing within the specified timeframe, you may be eligible for a refund of our professional fees.

2.2 Cancellation Before Service Initiation

You may request a refund if you cancel a service before any work begins, such as:

• Canceling a private limited company registration request before we assign a CA.
• Withdrawing an FSSAI license application before document processing starts.

However, refunds will not be granted if cancellation is due to a change of mind after work has commenced, as outlined in Section 2.3.

2.3 Non-Eligibility for Change of Mind

Refunds will not be considered if you request cancellation due to a change of mind after work has started or been completed. For instance:

• If you request a refund for an ITR filing service after the CA has prepared and submitted your return, the request will be invalid.
• If a trademark registration application is in progress and you decide you no longer need it, a refund will not be granted.

In such cases, we may offer the option to redirect the paid amount toward another service of equal or lesser value, such as using the fee for GST registration toward payroll management services.

2.4 Time Limit for Refund Requests

Refund requests must be submitted within 30 days of service completion or notification of completion (via email). Requests after this period will be deemed invalid. For example:

• If you receive an email confirming the completion of your Startup India registration on January 1, 2026, you must request a refund by January 31, 2026.
• If a tax audit report is delivered and you fail to request a refund within 30 days, the request will not be considered.

This time limit ensures timely resolution and aligns with industry standards for professional services.

2.5 Non-Refundable Components

Refunds exclude:

• Government Fees: Fees paid to authorities, such as MCA fees for company incorporation or GST portal fees.
• Third-Party Charges: Costs incurred by external providers, like payment gateway fees for digital signature certificate issuance.
• Advisor Fees: Charges for work completed by independent Advisors, such as a CA’s fee for preparing financial statements.

For example, if you pay ₹10,000 for LLP registration, including ₹2,000 in government fees, only the professional fees (e.g., ₹8,000) are eligible for a refund, subject to the conditions above.

3. Refund Request Process

To ensure a smooth and transparent refund process, follow these steps:

3.1 Submitting a Refund Request

• Contact Us: Email info@vyavasaymitra.com with your refund request, including:
  • Your ticket number or service reference ID (e.g., for GST amendment or trademark renewal).
  • A detailed explanation of the issue, such as a delay in assigning a CA for annual compliance.
  • Supporting documents, if applicable (e.g., screenshots of communication or incomplete deliverables).
• Timeline: Submit your request within 30 days of service completion or notification, as outlined in Section 2.4.
• Example: If you’re dissatisfied with the facilitation of a tax advisory service due to our error, email us with your ticket number and a description of the issue, such as “No CA was assigned for my tax audit within 7 days as promised.”

3.2 Review and Approval

• Review Process: Our Senior Management will review your request within 5 business days, assessing eligibility based on the criteria in Section 2.
• Decision Notification: We will inform you of the decision via email, specifying whether the refund is approved, partially approved, or denied, along with reasons.
• Example: If a refund is approved for a delayed ISO certification service, we will email you confirming the refund amount and next steps.

3.3 Refund Processing

• Bank Details: If approved, provide your bank account number and IFSC code for processing.
• Processing Time: Refunds take 7-15 business days to process and credit to your account, depending on banking procedures.
• Example: After approving a refund for a deficient secretarial audit service, we will request your bank details and initiate the transfer within 15 business days.

3.4 Alternative Service Option

If a refund is not eligible (e.g., due to a change of mind after work has started), we may offer to apply the paid amount toward another service of equal or lesser value. For instance, if you cancel a patent registration after initial processing, you may redirect the fee toward a copyright registration service.

4. Non-Liability for External Delays

VyavasayMitra is not liable for delays or issues beyond our control, including:

• Government Delays: Processing delays on government portals, such as MCA downtime for company registration or GST portal issues for return filing.
• Acts of God: Natural disasters like floods, earthquakes, or pandemics affecting service delivery.
• Technical Issues: Internet outages, cyberattacks, or server failures impacting our platform.
• Advisor Performance: Delays or errors by independent Advisors, such as a CA’s failure to submit a TDS return on time.

For example, if a GST cancellation application is delayed due to a government holiday, we will work to expedite the process but are not responsible for the delay. In such cases, refunds will not be granted unless the issue is directly attributable to VyavasayMitra’s facilitation services.

5. Grievance Redressal

If you have concerns about our refund process or services, our Grievance Officer is here to assist, in compliance with the Consumer Protection (E-Commerce) Rules, 2020:

To file a grievance:

1. Email info@vyavasaymitra.com with your issue, ticket number, and supporting details (e.g., proof of a delayed service).
2. We will acknowledge receipt within 48 hours and aim to resolve the issue within 30 days.
3. Example: If you’re dissatisfied with a refund denial for a virtual CFO service, contact our Grievance Officer with your ticket ID and explanation.

6. Compliance with Legal and Advertising Standards

Our Refund Policy complies with:

• Consumer Protection (E-Commerce) Rules, 2020: Ensures fair refund practices for e-commerce users.
• Information Technology Act, 2000: Governs electronic transactions and consumer rights.

7. Dispute Resolution

Disputes related to refunds or this Policy will be resolved through a two-step Alternate Dispute Resolution (ADR) mechanism, as per the Arbitration and Conciliation Act, 1996:

• Mediation: Parties will attempt to resolve disputes amicably within 30 days of notification.
• Arbitration: If mediation fails, disputes will be referred to a sole arbitrator appointed by VyavasayMitra, conducted in English with Delhi as the seat. Parties will bear their own costs unless directed otherwise by the arbitrator.

The courts of Delhi have exclusive jurisdiction over disputes not subject to arbitration.

8. Contact Us

For refund requests, inquiries, or feedback, contact:

• Email: info@vyavasaymitra.com
• Business Hours: Monday–Friday, 10:00 AM to 6:00 PM
• Address: Unit No. 809, 8th Floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034

For grievances, reach our Grievance Officer as outlined in Section 5. We aim to respond within 24-48 hours, ensuring a user-centric experience.

9. Commitment to Fairness

At VyavasayMitra, we are dedicated to your satisfaction, offering services like Shop & Establishment licensing, FCRA compliance, and financial statement preparation with professionalism and care. Our Refund Policy reflects our commitment to fairness, transparency, and compliance, ensuring you can trust us as your partner in business success. Thank you for choosing VyavasayMitra—we’re here to support your journey with clarity and confidence.