Privacy Policy

Your Privacy Matters at VyavasayMitra

Welcome to VyavasayMitra, your trusted platform for business solutions since 2019, operated by C&Y EXPERT SOLUTIONS PRIVATE LIMITED. Located at Unit No. 809, 8th Floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034, we connect users with expert Chartered Accountants and professionals for services like private limited company registration, GST filing, and trademark registration. This Privacy Policy (“Policy”) explains how we collect, use, store, protect, and share your information when you access VyavasayMitra.com or our services, including our secure platform.

This Policy is an electronic record under the Information Technology Act, 2000, and its rules, requiring no physical or digital signatures. It complies with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and is designed to align with policies, ensuring transparency, legal compliance, and a user-focused experience. By using our platform, you agree to this Policy and our Terms and Conditions, available at VyavasayMitra.com. If you have questions, reach out to us at info@vyavasaymitra.com during our business hours (Monday–Friday, 10:00 AM to 6:00 PM). Let’s build a secure and trusted partnership for your business success.

1. General Provisions

1.1 Purpose and Scope

This Policy governs the collection, use, storage, and disclosure of information provided by users (“you” or “User”) when accessing VyavasayMitra.com or our services, such as GST registration, income tax return filing, or trademark search. It applies to all interactions with our website, mobile applications, and related tools, including our platform for document management. Our goal is to protect your privacy while facilitating seamless connections with professionals for services like company incorporation, tax audits, and intellectual property management.

1.2 Definitions

For clarity, the following terms apply throughout this Policy:

• “User” or “You”: Any individual or entity accessing our platform, competent to enter into contracts under the Indian Contract Act, 1872.
• “We,” “Us,” or “Our”: VyavasayMitra and/or C&Y EXPERT SOLUTIONS PRIVATE LIMITED, as the context requires.
• “Party” or “Parties”: Refers to the User and VyavasayMitra individually or collectively.
• “Advisors”: Independent professionals, such as Chartered Accountants or Company Secretaries, connected through our platform.

1.3 Legal Binding and Acceptance

By accessing VyavasayMitra.com or using our services, you unequivocally accept this Policy and our Terms and Conditions. This constitutes a legally binding agreement under Indian law, requiring no explicit signature. Your act of visiting our website, registering an account, or engaging services (e.g., applying for a digital signature certificate) signifies full acceptance. The Policy and Terms are co-terminus, meaning the termination of one terminates the other. If you disagree with any provision, please refrain from using our platform.

1.4 Right to Amend

We reserve the right to modify this Policy at our sole discretion, without prior notice, to reflect changes in our operations, legal requirements, or industry standards. Updates will be posted on this page, and significant changes may be communicated via email or website notifications. Continued use of our platform after updates constitutes consent to the revised Policy. We encourage you to review this page periodically to stay informed.

1.5 Compliance with Laws

This Policy complies with:

• Information Technology Act, 2000: Governs electronic records and data protection.
• Consumer Protection (E-Commerce) Rules, 2020: Ensures fair practices for e-commerce users.
• Digital Personal Data Protection Act, 2023 (if applicable): Regulates personal data processing.

Our commitment to legal compliance supports our authoritativeness and trustworthiness, ensuring a secure experience for users seeking services like GST return filing or trademark registration.

2. Information We Collect

We collect information to provide personalized services, improve our platform, and comply with legal obligations. This section details the types of information we gather and their purposes, ensuring transparency for services like company registration or tax audits.

2.1 Personal Information

When you use our platform, we may collect personal information you voluntarily provide, including:

• Identity Details: Name, email address, phone number, date of birth, gender, and nationality.
• Business Details: Company name, address, PAN, GSTIN, or other registration details for services like private limited company registration or FSSAI licensing.
• Account Information: Username, password, and account preferences for accessing the platform.
• Documents: Scanned copies of PAN, Aadhaar, financial statements, or other documents for services like ITR filing or trademark applications.
• Payment Information: Bank details or transaction IDs (processed securely via third-party gateways, not stored by us).

For example, when registering a private limited company, you may provide your director’s PAN and address proof, which we use to facilitate document preparation with a CA.

2.2 Non-Personal Information

We automatically collect non-personal information to enhance user experience and analyze platform performance:

• Browsing Data: IP address, browser type, device details, operating system, and browsing history (e.g., pages visited on VyavasayMitra.com).
• Usage Data: Clicks, time spent on pages, and interactions with features like the platform.
• Referral Data: URLs visited before and after our website, such as government portals (e.g., MCA or GST portal).

This data helps us understand user behavior, optimize content (e.g., tailoring FAQs for GST compliance), and measure promotional effectiveness.

2.3 User-Generated Content

You may submit content such as:

• Reviews and Feedback: Comments on CA services, like a review of a tax audit experience.
• Messages: Communications with Advisors or our support team via the platform.
• Survey Responses: Optional surveys about your experience with services like trademark registration.

For instance, a review praising a CA’s efficiency in payroll management helps other users make informed decisions. We store this content indefinitely to resolve disputes, improve services, or comply with legal requests.

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance your experience:

• Session Cookies: Temporary cookies that store login details or preferences during your visit.
• Persistent Cookies: Store information like login IDs for future visits.
• Analytics Cookies: Track user behavior to improve platform functionality, such as analyzing clicks on our GST registration page.

You can decline cookies via browser settings, but this may limit access to features like secure document uploads. Third-party cookies (e.g., from analytics providers) may also be used, but we do not control their functionality.

2.5 Google Calendar Integration

Our platform integrates with Google Calendar to sync compliance tasks, such as GST return filing deadlines or annual compliance reminders. When you connect your Google account, we access:

• Calendar Events: To create, update, or delete compliance-related events.
• Event Details: To ensure accurate synchronization of deadlines.

We comply with the Google API Services User Data Policy, including Restricted Scopes requirements, and do not use Google Calendar data to develop or train AI/ML models. Data is used only in real time and not stored beyond synchronization needs. You can revoke access via your Google Account settings or by contacting us at info@vyavasaymitra.com.

3. How We Use Your Information

We use your information to deliver services, enhance user experience, and comply with legal obligations, ensuring alignment with our role as a facilitator for services like tax advisory or copyright registration.

3.1 Service Delivery

• Facilitate Connections: Share your details (e.g., business name, PAN) with Advisors to process services like LLP registration or tax audits.
• Document Preparation: Use provided documents (e.g., financial statements) to generate incorporation papers or ITR forms.
• Communication: Send service updates, such as progress on your trademark registration, via email or the platform.

3.2 Platform Improvement

• Analytics: Analyze browsing data to optimize features, like improving the user interface for GST return filing.
• Personalization: Tailor content based on your preferences, such as recommending Startup India registration for new entrepreneurs.
• Feedback Utilization: Use reviews and survey responses to enhance services, like streamlining payroll management processes.

3.3 Marketing and Promotions

• Offers and Updates: Send promotional emails or SMS about services like ISO certification, based on your interests. You consent to receive communications, even if your number is on the DND/NCPR list under TRAI regulations.
• Targeted Ads: Use non-personal data to display relevant ads via third-party advertising partners, ensuring compliance with Google Ads policies.

3.4 Legal Compliance

• Regulatory Requests: Share information with authorities if required by law, such as under the Income Tax Act, 1961, for tax audits.
• Dispute Resolution: Use user-generated content to address complaints, like resolving a dispute over a delayed FSSAI license application.

For example, if you request a tax audit, we share your financial details with a CA and use your feedback to improve our platform, ensuring a seamless and trustworthy experience.

4. Sharing and Disclosure of Information

We share your information only as necessary to provide services, comply with laws, or protect our platform, ensuring transparency and compliance with Indian regulations.

4.1 With Advisors

We share your information (e.g., PAN, business details) with Advisors to facilitate services like company incorporation or GST amendment. Advisors are independent professionals, and their use of your data is governed by their own privacy policies, which you should review.

4.2 With Third-Party Service Providers

We may share information with trusted partners to support operations:

• Payment Gateways: Process transactions for services like digital signature certificate issuance (data is not stored by us).
• Analytics Providers: Analyze user behavior to improve platform performance.
• Cloud Services: Store data securely on servers compliant with Indian data protection laws.

For example, when you pay for a trademark search, your payment details are processed by a secure gateway like Razorpay, ensuring safety and compliance.

4.3 Legal Obligations

We may disclose information if required by:

• Law Enforcement: Responding to subpoenas, court orders, or investigations under laws like the Information Technology Act, 2000.
• Rights Protection: Addressing claims of intellectual property infringement, such as unauthorized use of our trademark registration templates.
• Safety: Protecting the rights, property, or safety of users, Advisors, or the public.

For instance, if a court requests your GST registration details for a legal proceeding, we will comply as required.

4.4 Business Transfers

In the event of a merger, acquisition, or restructuring, we may share your information with the acquiring entity, which will be bound by this Policy or a similar framework. We will notify you of such changes via email or website announcements.

4.5 Consent-Based Sharing

By using our platform, you consent to the sharing of your information as described in this Policy, such as with Advisors for ITR filing or third-party providers for payment processing. You can withdraw consent by contacting us, subject to legal obligations.

5. Data Security

We prioritize your data’s security using industry-standard measures, ensuring compliance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

5.1 Security Measures

• Encryption: Use SSL/TLS encryption for data transmission on the platform.
• Secure Storage: Store data on servers compliant with Indian data protection standards.
• Access Controls: Restrict employee access to your data to authorized personnel only.
• Payment Security: Process payments via secure third-party gateways, not storing card details.

For example, when you upload financial statements for a tax audit, our encrypted platform protects your data from unauthorized access.

5.2 Limitations

While we implement robust security, the internet is not entirely secure. We are not liable for:

• External breaches, such as cyberattacks beyond our control.
• User errors, like sharing credentials or uploading sensitive data to unsecured channels.
• Actions by Advisors or third parties who misuse shared information.

We advise using secure channels and avoiding public communications for sensitive data, like bank details for payroll management.

6. Cookies and Tracking Technologies

Cookies enhance your experience on VyavasayMitra.com, supporting services like annual compliance tracking or trademark renewal reminders.

6.1 Types of Cookies

• Essential Cookies: Enable core functionality, like secure login to the platform.
• Analytics Cookies: Track user behavior to optimize features, such as clicks on our GST cancellation page.
• Advertising Cookies: Deliver relevant ads, like promotions for virtual CFO services, via third-party partners.

6.2 Managing Cookies

You can manage cookies via browser settings, but declining them may limit access to features like document uploads. Third-party cookies (e.g., from Google Analytics) are subject to their respective privacy policies, and we are not responsible for their use.

6.3 Transparency

We disclose cookie usage to align with Google policies, ensuring you understand how we enhance your experience while maintaining trust and compliance with Google Ads policies.

7. Data Retention and Deletion

We retain your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

7.1 Retention Periods

• Personal Information: Retained for the duration of your account or as required by law (e.g., 7 years for tax records under the Income Tax Act, 1961).
• User-Generated Content: Reviews and feedback may be stored indefinitely to improve services or address disputes.
• Google Calendar Data: Used in real time for synchronization and not stored beyond what is necessary for compliance task management.

For example, your GST registration details may be retained for 7 years to comply with tax laws, while a review of a CA’s service may be kept to inform other users.

7.2 Deletion Requests

You can request data deletion by emailing info@vyavasaymitra.com. We will:

• Delete your data within 30 days, subject to legal obligations (e.g., retaining tax records).
• Revoke Google Calendar access if requested, ensuring no further interaction with your calendar.
• Notify you of any data we must retain for legal reasons, such as MCA compliance records.

8. User Rights and Consent

As a user, you have rights under Indian data protection laws and this Policy, ensuring control over your information.

8.1 Your Rights

• Access: Request details of the personal information we hold about you.
• Correction: Update inaccurate or incomplete data, such as an outdated business address.
• Deletion: Request removal of your data, subject to legal retention requirements.
• Objection: Opt out of marketing communications or data processing for specific purposes.
• Portability: Request a copy of your data in a structured format, where feasible.

To exercise these rights, email info@vyavasaymitra.com with your request and account details. We will respond within 30 days, ensuring compliance with the Digital Personal Data Protection Act, 2023 (if applicable).

8.2 Consent

By using VyavasayMitra.com, you consent to:

• The collection and use of your information as described in this Policy.
• Sharing your data with Advisors, third-party providers, or authorities as outlined in Section 4.
• Receiving communications, including promotional offers, even if your number is on the DND/NCPR list under TRAI regulations.

You can withdraw consent by contacting us, but this may limit access to certain services, like personalized recommendations for Startup India registration.

9. Third-Party Advertisements and Links

Our platform may include:

• Advertisements: Third-party ads for services like financial tools, served by partners compliant with ASCI guidelines.
• Links: External links to government portals (e.g., MCA for company registration) or payment gateways.

We are not responsible for:

• The privacy practices or content of third-party websites.
• Errors, inaccuracies, or illegalities in third-party ads or linked content.

For example, clicking a link to the GST portal is at your discretion, and we are not liable for its performance. This ensures compliance with Google Ads policies by clarifying our role and responsibilities.

10. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and Information Technology Act, 2000, our Grievance Officer addresses your concerns:

To file a grievance:

1. Email info@vyavasaymitra.com with your issue, ticket number, and supporting details.
2. We will acknowledge receipt within 48 hours and aim to resolve complaints within 30 days.
3. Examples of grievances include dissatisfaction with a CA’s facilitation or concerns about data handling.

11. Dispute Resolution

Disputes arising from this Policy or your use of VyavasayMitra.com will be resolved through a two-step Alternate Dispute Resolution (ADR) mechanism:

• Mediation: Parties will attempt amicable resolution within 30 days of one party notifying the other of a dispute.
• Arbitration: If mediation fails, disputes will be referred to a sole arbitrator appointed by VyavasayMitra, under the Arbitration and Conciliation Act, 1996. Arbitration will be conducted in English, with Delhi as the seat, and parties will bear their own costs unless directed otherwise by the arbitrator.

The courts of Delhi have exclusive jurisdiction over disputes not subject to arbitration. This Policy is governed by Indian laws, including the Indian Contract Act, 1872, and Information Technology Act, 2000, ensuring legal compliance and fairness.

12. Severability

If any provision of this Policy is deemed unlawful, void, or unenforceable by a court, that provision will be severed, and the remaining provisions will remain valid. This ensures the Policy’s enforceability.

13. Entire Agreement

This Policy, together with our Terms and Conditions, constitutes the entire agreement between you and VyavasayMitra regarding your use of our platform. It supersedes all prior agreements or communications, written or oral. Your use of VyavasayMitra.com signifies full acceptance of this Policy, ensuring clarity and compliance.

15. Contact Us

For inquiries, feedback, or support, contact:

• Email: info@vyavasaymitra.com
• Business Hours: Monday–Friday, 10:00 AM to 6:00 PM
• Address: Unit No. 809, 8th Floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034

For grievances, reach our Grievance Officer as outlined in Section 10. We aim to respond within 24-48 hours, ensuring a user-focused experience.

Thank you for trusting VyavasayMitra as your partner in business compliance and growth. We are committed to protecting your privacy while delivering seamless services, from company registration to tax advisory, with transparency and trust.