Confidentiality Policy

Safeguarding Your Trust at VyavasayMitra

Welcome to VyavasayMitra, a trusted platform operated by C&Y EXPERT SOLUTIONS PRIVATE LIMITED since 2019, located at Unit No. 809, 8th Floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034. As a third-party aggregator, we connect you with expert Chartered Accountants and professionals for services such as LLP registration, tax audits, and copyright registration. Our Confidentiality Policy ensures the protection of your sensitive information, fostering trust while you engage with services like GST registration or trademark search on VyavasayMitra.com.

This policy, part of our Terms and Conditions, complies with Indian laws, including the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, to avoid misleading claims. We may update this policy at our discretion, with changes effective upon posting on our website. Continued use of our platform signifies your acceptance of any revisions, so please review this page periodically. For questions or concerns, reach us at info@vyavasaymitra.com during our business hours (Monday–Friday, 10:00 AM to 6:00 PM). Our commitment is to safeguard your information with integrity, supporting your business journey with confidence.

1. Our Commitment to Confidentiality

At VyavasayMitra, we understand the importance of protecting the confidential information you share when accessing services like income tax return filing, FSSAI food license applications, or patent registration. Our Confidentiality Policy outlines how we handle sensitive data to ensure privacy, security, and compliance with legal standards. Key commitments include:

• Non-Disclosure: We do not share your information with third parties, except as necessary to provide services or comply with legal obligations.
• No Unauthorized Use: We do not use your identity, business details, or brand for marketing without your explicit written consent.
• Restricted Sharing: Your information is not disclosed to other clients or third parties for promotional purposes.
• Secure Handling: We implement robust measures to protect data, such as documents uploaded for annual compliance or payroll management.

For example, if you provide financial statements for a tax audit, we ensure this data is only shared with the assigned Chartered Accountant and not used for marketing or disclosed to others without your permission.

2. Definition of Confidential Information

Confidential Information includes any sensitive data you provide to VyavasayMitra, whether through our platform, emails, or other channels, for services like company incorporation or trademark renewal. This encompasses:

• Business Details: Company name, PAN, GSTIN, financial projections, or business plans for services like Startup India registration.
• Proprietary Data: Invention descriptions, trade secrets, or intellectual property details for patent or copyright registration.
• Financial Information: Profit margins, costs, or accounting records for bookkeeping or virtual CFO services.
• Personal Information: Name, contact details, or identification documents (e.g., Aadhaar, PAN) for ITR filing or digital signature certificate issuance.
• Service-Related Data: Documents, drawings, or plans submitted for services like NGO project reports or CSR-1 filing.

For instance, when you submit a memorandum of association for a section 8 company registration, this document is treated as confidential and only shared with the assigned Advisor to complete the process. We ensure such data is protected under the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

3. Non-Disclosure and Limited Sharing

VyavasayMitra maintains strict controls on the disclosure of your Confidential Information:

• Internal Access: Only authorized personnel (e.g., directors, employees, or contractors) with a need-to-know can access your data, such as a team member facilitating your GST amendment.
• Advisor Sharing: We share your information with independent Advisors (e.g., Chartered Accountants for tax advisory) only to deliver the requested service. Advisors are bound by their own confidentiality obligations, which you should review.
• Legal Requirements: We may disclose information if required by law, such as under a court order for a tax audit or MCA compliance records, in compliance with the Information Technology Act, 2000.
• No Marketing Use: Your business name, logo, or details (e.g., from a trust registration) will not be used in our marketing materials or shared with prospective clients without your written consent.

For example, if you engage us for FCRA registration, we will not share your NGO’s details with other clients or use them in promotional campaigns unless you explicitly authorize it.

4. Exceptions to Confidentiality Obligations

VyavasayMitra is not obligated to treat information as confidential if:

• Previously Known: The information was already in our possession before you provided it, such as publicly available MCA data for company registration.
• Public Knowledge: The information becomes publicly known through no fault of VyavasayMitra, like a published trademark in the Trade Marks Journal.
• Third-Party Sources: We receive the information from a third party without confidentiality obligations, such as industry-standard templates for partnership firm registration.
• Authorized Disclosure: You permit us to share the information, like allowing us to display your reviews.
• Independently Developed: We develop similar information independently, such as a generic guide on professional tax registration.
• Legal Mandates: Disclosure is required by law, such as sharing PAN details for an income tax return filing under a regulatory request.

For instance, if your business plan for a Startup India registration is already available on a public government portal, it is not considered confidential under this policy. These exceptions align with industry standards and legal requirements, ensuring transparency and compliance.

5. Security Measures for Your Information

We implement robust security practices to protect your Confidential Information, in line with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011:

• Encryption: Data transmitted via our platform, such as documents for secretarial audits, is encrypted using SSL/TLS protocols.
• Access Controls: Only authorized personnel can access your data, with strict authentication measures.
• Secure Storage: Information like financial records for accounting services is stored on secure servers compliant with Indian data protection laws.
• Third-Party Compliance: Partners like payment gateways for digital signature certificates adhere to industry-standard security protocols.

For example, when you upload a balance sheet for financial statement preparation, it is securely stored and only accessible to the assigned CA. However, you are responsible for ensuring the security of your devices and accounts to prevent unauthorized access.

6. User Responsibilities

You play a critical role in maintaining confidentiality:

• Secure Transmission: Use our platform or secure email for sharing sensitive data like PAN/TAN applications, avoiding unsecured channels.
• Accurate Information: Ensure the data you provide (e.g., for GST refund applications) is accurate to avoid disputes.
• Liability for Misuse: You are solely responsible for any losses or damages resulting from unauthorized activities, such as sharing login credentials for the platform.

For instance, if you inadvertently share your trademark objection documents publicly, VyavasayMitra is not liable for resulting breaches.

7. Governing Law and Entire Agreement

This Confidentiality Policy is governed by Indian laws, including:

• Information Technology Act, 2000: Regulates data protection and electronic transactions.
• Indian Contract Act, 1872: Governs the agreement between you and VyavasayMitra.
• Consumer Protection Act, 2019: Ensures fair e-commerce practices.

This policy, along with our Terms and Conditions, forms the entire agreement regarding confidentiality, superseding prior communications. Any modifications must be in writing and agreed by both parties. If any provision is deemed unenforceable, the remaining provisions remain valid, ensuring compliance with legal standards.

8. Grievance Redressal

For concerns about confidentiality or our services, contact our Grievance Officer, as required by the Consumer Protection (E-Commerce) Rules, 2020:

Submit your concern with details (e.g., unauthorized data sharing for a Shop & Establishment license). We acknowledge receipt within 48 hours and aim to resolve within 30 days, ensuring a user-focused approach.

Thank you for choosing VyavasayMitra. We are dedicated to protecting your confidential information while delivering seamless business solutions with integrity.