Disclaimer Policy

Welcome to VyavasayMitra, a trusted platform operated by C&Y EXPERT SOLUTIONS PRIVATE LIMITED since 2019, located at Unit No. 809, 8th Floor, Pearls Best Height-II, Plot No. C-9, Netaji Subhash Place, Pitampura, Delhi-110034. As a third-party aggregator, we facilitate connections with qualified Chartered Accountants and professionals for services such as LLP registration, tax audits, and copyright registration. This Disclaimer Policy governs your use of VyavasayMitra.com, outlining the scope of our services, limitations, and legal responsibilities to ensure a clear and fair user experience.

By accessing our platform, you agree to be bound by this Disclaimer Policy, which is part of our Terms and Conditions, available at VyavasayMitra.com. This policy complies with Indian laws, including the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020. We may update this policy at our discretion, with changes effective immediately upon posting. Continued use of our platform signifies your acceptance of any revisions, so please review this page periodically. For questions, contact us at info@vyavasaymitra.com during our business hours (Monday–Friday, 10:00 AM to 6:00 PM). Our goal is to foster trust and support your business needs with integrity.

1. Scope and Purpose of This Disclaimer

This Disclaimer Policy clarifies the terms under which you may access and use VyavasayMitra.com for services. As a facilitator, we connect you with independent professionals for services like GST registration, trademark search, and annual compliance. This policy outlines:

1.2 Definitions

For clarity, the following terms apply throughout this Policy:

• The limitations of our role as an intermediary, not a direct provider of professional services.
• The absence of warranties for platform content and third-party services.
• Your responsibilities when using our platform, such as verifying Advisor qualifications.
• Legal protections for VyavasayMitra and its affiliates.

This policy ensures compliance with Indian regulations. For example, while we facilitate services like Startup India registration, we do not guarantee outcomes like government approval, as these depend on external factors.

2. Nature of Our Services

VyavasayMitra operates as a third-party aggregator, not a professional services firm. We connect users with independent Advisors (e.g., Chartered Accountants, Company Secretaries) for services including:

• Business Setup: Private limited company registration, OPC registration, partnership firm registration.
• Tax Compliance: GST return filing, ITR filing for individuals, tax advisory.
• Intellectual Property: Trademark registration, copyright registration, patent registration.
• Compliance and Financial Services: Annual compliance, payroll management, financial statement preparation.

We do not:

• Provide direct legal, financial, or accounting advice.
• Control or endorse the services, advice, or outcomes provided by Advisors.
• Guarantee the accuracy, completeness, or success of services like tax audits or ISO certification.

For instance, if you engage a CA for TDS return filing, VyavasayMitra facilitates the connection, but the CA’s performance is their responsibility. You must verify their credentials (e.g., ICAI registration) before proceeding.

3. Intellectual Property and Content Usage

All content on VyavasayMitra.com, including text, graphics, logos, templates, software, and service descriptions (e.g., FAQs on GST amendment or blogs on NGO compliance), is protected by Indian intellectual property laws, including:

• Copyright Act, 1957: Covers original content like document templates for company incorporation.
• Trademarks Act, 1999: Protects our brand name “VyavasayMitra,” logo, and tagline “One Stop Business Solution.”
• Patents Act, 1970: Applies to proprietary technology, such as our platform.

3.1 User License

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our content for personal or authorized business purposes, such as:

• Downloading a memorandum of association for private limited company registration.
• Viewing guides on FSSAI food license requirements.
• You may not:
• Modify, copy, reproduce, republish, upload, or distribute our content without express written permission.
• Remove or alter copyright, trademark, or proprietary notices.
• Use our content for commercial purposes beyond the intended services, such as reselling templates for trust registration.

For example, you may download a partnership deed for registration with the MCA but cannot reproduce it for sale or distribution. Violations may lead to legal action under Indian intellectual property laws.

3.2 User-Generated Content

By submitting content to our platform (e.g., reviews of a CA’s service for ITR filing, feedback on payroll management etc.), you grant VyavasayMitra:

• A non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, distribute, and display this content for operational purposes, such as improving our platform or resolving disputes.
• The right to use your name in connection with your content, such as displaying your review of a trademark objection service with your name for transparency.

You agree that VyavasayMitra is not liable for any alleged or actual infringement of proprietary rights in your submissions. For instance, if you post a review claiming ownership of a template we generated, you have no recourse against us for using it to enhance our services.

4. No Warranties

VyavasayMitra provides its platform and content “as is” and “as available,” without express or implied warranties, including:

• Warranties of title, non-infringement, merchantability, or fitness for a particular purpose.
• Guarantees that our platform will be uninterrupted, error-free, or free from viruses or harmful components.

For example:

• We do not warrant that our platform will always be accessible during government portal downtimes (e.g., MCA for company registration).
• Information on our site, like guides for 80G & 12A registration, may not reflect the latest regulatory changes, and you should verify with Advisors or authorities.

This disclaimer aligns policies by avoiding guarantees about service outcomes, ensuring transparency and user responsibility.

5. Limitation of Liability

To the fullest extent permitted by Indian law, VyavasayMitra, its affiliates, officers, directors, employees, and agents are not liable for:

• Direct or Indirect Damages: Including loss of profits, business interruption, or data loss arising from your use of our platform or services, such as delays in GST refund applications.
• Errors or Omissions: Inaccuracies in content, like outdated advice on FCRA compliance, or errors by Advisors, such as mistakes in a tax audit report.
• External Factors: Internet outages, cyberattacks, or government delays (e.g., MCA processing for section 8 company registration).
• Third-Party Services: Performance or outcomes of services provided by Advisors or external platforms, like payment gateways for digital signature certificates.

For instance, if a CA fails to file your TDS return on time, your recourse is with the CA, not VyavasayMitra. Our liability is limited to the professional fees paid for our facilitation services, subject to our Refund Policy.

6. User Responsibilities and Risks

You assume full responsibility for:

• Evaluating Content: Verifying the accuracy, completeness, and usefulness of information on our platform, such as guides on import export code registration.
• Advisor Selection: Confirming the qualifications and suitability of Advisors (e.g., checking a CA’s ICAI registration for financial statement preparation).
• Data Security: Implementing measures to protect your data, such as backing up documents uploaded for annual compliance.
• Internet Risks: Accessing our platform, which may contain unedited third-party content or links that could be offensive or harmful.

For example, if you download a template for society registration and it contains an error due to your input, you are responsible for verifying its accuracy before submission. We are not liable for losses due to your failure to implement adequate safeguards.

7. Third-Party Content and Links

VyavasayMitra.com may include:

• Third-Party Links: To government portals (e.g., MCA for firm conversion, GST portal for amendments) or payment gateways.
• User-Generated Content: Reviews or feedback on services like NGO project reports or internal audits.
• Advertisements: Sponsored content from third parties, compliant with Advertising Standards Council of India (ASCI) guidelines.

We do not:

• Control, endorse, or warrant the accuracy, legality, or reliability of third-party content or linked websites.
• Accept responsibility for errors, omissions, or harmful content on external sites, such as a government portal’s outdated FAQ on ESI registration.

For example, clicking a link to the GST portal for return filing is at your discretion, and we are not liable for its performance or content.

8. Indemnification

You agree to indemnify, defend, and hold harmless VyavasayMitra, its affiliates, officers, directors, employees, agents, and third-party providers from any claims, losses, damages, or costs (including reasonable legal fees) arising from:

• Your violation of this Disclaimer Policy or our Terms and Conditions, such as unauthorized distribution of our trademark search templates.
• Misuse of our platform, like posting defamatory reviews.
• Infringement of intellectual property rights, such as copying our guides on professional tax registration for commercial use.
• Negligent or wrongful conduct, like submitting false documents for trust registration.

For instance, if you misuse our platform to upload harmful content, you are liable for any resulting legal costs. We may assume control of any matter subject to indemnification, and you agree not to settle such matters without our written consent.

9. Termination of Access

VyavasayMitra reserves the right to terminate or suspend your access to our platform without notice if:

• You violate this Disclaimer Policy, such as engaging in prohibited activities like hacking the system.
• Your actions harm our platform, users, or Advisors, like posting false reviews.
• We suspect fraudulent or illegal activity, such as submitting falsified documents for GST registration.

Upon termination, we may delete your account data, including uploaded documents for services like PF registration, and bar further access. You will be notified of the reason, if feasible, via email.

10. Governing Law and Dispute Resolution

This Disclaimer Policy is governed by Indian laws, including:

• Indian Contract Act, 1872: Governs the agreement between you and VyavasayMitra.
• Information Technology Act, 2000: Regulates online interactions and data security.
• Consumer Protection Act, 2019: Ensures fair practices for e-commerce users.

Disputes will be resolved through:

• Mediation: Attempt amicable resolution within 30 days of notification.
• Arbitration: Under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by VyavasayMitra, conducted in English in Delhi.

Delhi courts have exclusive jurisdiction for non-arbitrable disputes. Any claims must be filed within one year of the cause of action, or they are barred. This ensures efficient and lawful resolution.

11. Miscellaneous Provisions

• No Waiver: Our failure to enforce any provision does not waive our rights to do so later.
• Assignment: You may not assign your rights under this policy without our consent; we may assign ours to affiliates or successors without notice.
• Severability: If any provision is deemed invalid, the remaining provisions remain enforceable.
• Entire Agreement: This policy, with our Terms and Conditions, forms the complete agreement between you and VyavasayMitra, superseding prior communications.

12. Grievance Redressal

For concerns about our platform or this policy, contact our Grievance Officer, per the Consumer Protection (E-Commerce) Rules, 2020:

10. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and Information Technology Act, 2000, our Grievance Officer addresses your concerns:

Submit grievances via email with details and supporting evidence. We acknowledge receipt within 48 hours and aim to resolve within 30 days. For example, if you dispute a platform issue affecting your CSR-1 filing, our officer will address it promptly.

Thank you for choosing VyavasayMitra. We’re committed to supporting your business journey with transparency, reliability, and compliance.